Refund & Cancellation Policy
This Refund & Cancellation Policy explains the general conditions applicable to payments, service cancellations and refund requests relating to Asha Matrimony matrimonial services and membership packages.
Asha Matrimony provides assisted matrimonial services to individuals and families. Depending on the selected service, assistance may include profile support, suitable profile recommendations, family preference consideration, personalized matchmaking assistance, meeting assistance and other services included in the applicable package.
Because matrimonial services may involve personalized assistance, staff time, profile evaluation, communication and other service activities after activation, refund eligibility can depend on whether the applicable service has been activated, commenced or used.
Customers are requested to carefully review the applicable service details, validity period, inclusions, exclusions and this policy before completing payment.
Important Refund & Cancellation Principles
The following principles are intended to provide customers with a clear understanding of how cancellation and refund requests are generally handled.
Review Before Payment
Customers should review the selected matrimonial service, package price, validity period and included services before completing payment.
- Review the selected package carefully.
- Understand the service inclusions.
- Check the validity period.
- Ask questions before making payment if clarification is required.
Cancellation Request
Customers wishing to cancel a service should contact the Asha Matrimony support team as soon as possible with relevant registration and payment details.
- Provide registered customer details.
- Provide payment or transaction information.
- Clearly mention the cancellation request.
- Allow reasonable time for review and processing.
Service Activation
Once a matrimonial service has been activated, personalized work or service activities may begin. Refund eligibility may therefore be affected by the commencement or use of the service.
- Profile assistance may begin after activation.
- Recommendations may be prepared or communicated.
- Personalized assistance may involve staff time.
- Used services may have limited refund eligibility.
No Match Guarantee
Asha Matrimony does not guarantee marriage, engagement, compatibility or a particular matrimonial outcome.
- Matchmaking results vary between customers.
- Profile availability can change.
- Customer preferences may limit suitable profiles.
- No refund is automatically created because a match is not found.
Refund Review
Refund requests are reviewed according to the applicable service terms, the nature of the request and the status of the purchased service.
- Each request may be reviewed individually.
- Service usage may be considered.
- Payment details may be required.
- Approved refunds are processed through applicable payment channels.
Processing Time
Where a refund is approved, the time required to complete the refund may depend on the payment method, banking system, payment gateway and other processing requirements.
- Bank processing times can vary.
- Payment gateway processing may affect timing.
- Customers should retain payment records.
- Support may request additional information where necessary.
How to Request Cancellation
If you wish to cancel a matrimonial service, please contact the Asha Matrimony support team using the contact details provided on this website.
To help us identify the applicable transaction and service, customers should provide the following information where available:
- Full name used during registration.
- Registered mobile number or email address.
- Name of the purchased service or package.
- Payment date and transaction reference, where available.
- Reason for the cancellation request.
Submission of a cancellation request does not by itself mean that the request has been approved. The request will be reviewed according to the applicable service terms and this policy.
When Refund Eligibility May Be Considered
Refund requests may be considered where appropriate based on the circumstances of the transaction and the status of the service. Factors that may be considered include whether the service has been activated, whether personalized service work has commenced, whether the service has been used and the specific terms applicable to the purchased package.
Important
A refund is not automatic merely because a customer changes their mind, does not continue using the service or does not find a suitable matrimonial match.
Refund eligibility is determined according to the applicable service terms and the circumstances of the request.
Examples of Circumstances That May Be Reviewed
- Duplicate payment for the same service.
- Payment made in error where the service has not been activated or commenced, subject to review.
- Technical or transaction-related payment issues requiring correction.
- Other circumstances where a refund is specifically approved under the applicable service terms.
Situations Where Refund May Be Limited or Unavailable
Depending on the service purchased and the circumstances, refunds may be limited or unavailable after the service has been activated, commenced or materially used.
This may include circumstances where personalized assistance has already been provided, profile recommendations have been prepared or communicated, introductions have been facilitated, meeting assistance has been arranged or other included service activities have been performed.
A customer choosing not to use an active service during its remaining validity period does not automatically create a right to a refund.
Similarly, a customer not receiving the particular matrimonial result they expected does not automatically qualify for a refund because Asha Matrimony does not guarantee a marriage or particular matrimonial outcome.
Package Validity & Expiry
Matrimonial services may have a specified validity period. Customers should review the validity applicable to the selected package before payment.
Once the validity period expires, unused portions of the service may not automatically be converted into cash or refunded unless specifically provided under the applicable service terms.
Customers are encouraged to make reasonable use of the service during its active validity period and communicate with the support team if assistance is required.
Cancellation Because of Change in Personal Circumstances
Customers may experience changes in personal circumstances after purchasing a matrimonial service. Such circumstances may include personal decisions, family decisions, relocation, marriage, engagement or choosing not to continue with matrimonial matchmaking.
Customers should inform Asha Matrimony as soon as possible if they no longer require the service. However, cancellation due solely to a change in personal circumstances does not automatically establish refund eligibility.
Any refund request will be considered according to the applicable service terms and the status of the service at the time of the request.
Duplicate Payments & Transaction Problems
If you believe that you have accidentally made a duplicate payment or that a payment has been processed incorrectly, please contact the support team promptly.
Customers should provide the relevant transaction reference, payment date, amount and registered contact details so that the transaction can be reviewed.
Where a duplicate payment is confirmed and a refund is applicable, the amount may be processed through the relevant payment channel after verification.
How an Approved Refund Is Processed
Where a refund request is approved, Asha Matrimony will process the applicable refund according to the payment method and available transaction information.
The customer may be asked to provide additional information necessary to verify the transaction or process the refund.
Once the refund has been initiated, the time taken for the amount to appear in the customer's account may depend on the bank, payment gateway, card issuer, UPI provider or other payment intermediary.
Asha Matrimony cannot control processing timelines imposed by external banking or payment systems.
No Refund Guarantee Based on Matrimonial Outcome
Asha Matrimony provides matchmaking assistance and suitable profile recommendations or introductions where applicable. However, matrimonial outcomes depend on the individuals and families involved.
Asha Matrimony does not guarantee that a customer will receive a proposal, find a suitable partner, become engaged, get married or achieve any particular matrimonial outcome.
Therefore, the absence of a suitable match or the decision of another individual or family not to proceed does not by itself create an automatic entitlement to a refund.
Please Review Before Purchasing
Customers should carefully consider their requirements and understand the nature of assisted matrimonial services before completing payment.
- Review the package price and service validity.
- Understand the services included in the selected package.
- Ask the support team for clarification before payment if required.
- Keep payment confirmation and transaction information.
- Contact support promptly if a payment or service issue occurs.
- Understand that matrimonial services cannot guarantee a particular personal outcome.
Changes to This Policy
Asha Matrimony may update this Refund & Cancellation Policy from time to time to reflect changes in services, operational requirements, payment processes or applicable legal requirements.
The updated policy will be published on this page with the revised information. Customers are encouraged to review the policy before purchasing a new service.
Other Important Asha Matrimony Policies
This Refund & Cancellation Policy should be read together with the other policies and terms available on the Asha Matrimony website.
- Terms & Conditions — explains the general terms governing the use of Asha Matrimony services.
- Privacy Policy — explains the handling and protection of information provided through the website and services.
Important Information
Payment for a matrimonial service does not guarantee marriage, engagement, compatibility, acceptance of a proposal or any particular matrimonial outcome. Refund eligibility depends on the applicable service terms, the status and usage of the service, and the circumstances of the cancellation or refund request. Customers should review all applicable information before making payment.
Questions About Refunds & Cancellation
Can I request a refund after purchasing an Asha Matrimony service?
Refund eligibility depends on the applicable service terms, the nature of the service purchased, whether the service has been activated or used, and the circumstances of the request.
How do I request cancellation of my matrimonial service?
Contact the Asha Matrimony support team and provide your registered details, payment information and reason for the cancellation request. The request will be reviewed under the applicable policy.
Does Asha Matrimony guarantee a refund if I do not find a match?
No. Asha Matrimony does not guarantee marriage, engagement, compatibility or a particular matrimonial outcome. Not finding a suitable match does not automatically create a refund entitlement.
Is the service fee refundable after the service has started?
Once a service has been activated, commenced or materially used, refund eligibility may be limited or unavailable depending on the applicable service terms and circumstances.
How long does an approved refund take?
Where a refund is approved, processing time may depend on the payment method, banking system, payment gateway and other processing requirements.
What happens if I stop using the service during its validity period?
Simply choosing not to use an active service does not automatically result in a refund. Refund eligibility is determined according to the applicable cancellation and refund terms.
What should I do if I made a duplicate payment?
Contact the support team promptly with your payment transaction details. The transaction can then be reviewed and, where applicable, the duplicate amount can be processed according to the refund procedure.
Can I contact Asha Matrimony before making payment?
Yes. Customers are encouraged to contact the support team if they need clarification about services, package validity, payment or other applicable terms before making a purchase.
Need Help With a Payment or Cancellation?
Contact the Asha Matrimony support team for assistance with your matrimonial service, payment information, cancellation request or other service-related questions.