Refund & Cancellation Policy
This page provides general information regarding cancellation and refund handling for Asha Matrimony membership and matrimonial services.
1. Before Payment
Users should carefully review the selected matrimonial service, package price, validity period, inclusions and applicable terms before completing payment.
2. Cancellation Request
Cancellation requests should be communicated to Asha Matrimony as soon as possible through the official support contact details.
Cancellation and refund eligibility may depend on the applicable package, service status and circumstances of the request.
3. Refund Eligibility
Refund eligibility is determined according to the applicable service terms and the circumstances of the cancellation request.
Payment of a membership fee does not automatically create an entitlement to a refund in every circumstance.
4. Service Commencement
Where matrimonial assistance or membership services have already commenced, cancellation or refund requests may be evaluated based on the applicable package terms and the services already provided.
5. Payment Issues
If an amount has been deducted from a payment method but the transaction appears unsuccessful, users should contact support with the relevant transaction details so that the payment status can be checked.
6. Duplicate Payments
If a user believes that the same membership or service has been paid for more than once, the user should contact support with the relevant payment details for verification.
7. Processing
Where a refund is approved, processing time may depend on the payment method, banking system or payment service provider.
8. No Marriage Guarantee
Membership or payment for a matrimonial service does not guarantee marriage, engagement or a particular matrimonial outcome.
9. Payment Support
For payment, cancellation or refund-related assistance, please contact:
Email:
support@ashamatrimonial.co.in
Phone:
+91 84540 58634
10. Policy Updates
Asha Matrimony may update this Refund & Cancellation Policy when required. The latest version published on the website will apply to future transactions, subject to applicable terms.